Frequently Asked Questions

Every product page shows a Open Box or Gently Used badge — both under the product title and in the upper-left corner of the main image. Here's what each means:

Open Box — This item was never used. It has been fully inspected by our team, and any blemishes are photographed in the listing. The item is no longer in its original packaging.

Gently Used — This item has been gently used and was professionally cleaned by our experts at our facility. We only accept gently used items that were already in great condition before any cleaning was done, providing you assurance that this item will be in great condition upon delivery. Any blemishes are photographed in the listing.

All Gently Used items are processed through a deep, professional clean, handled with care by professionals. We do not hide damage — any wear or imperfection that exists is photographed and disclosed in the listing.

Every product photo is of the actual item you'll receive — never stock photography. The blemish you see in the photo is the blemish that's there; the finish you see is the finish that's coming.

Every item is personally inspected by our team before it's listed. We document every blemish, scratch, or mark with photography. What you see in the listing is exactly what you'll receive.

Contact us within 24 hours of delivery at support@kydeco.com or 201-502-0358 with photos of the issue. If we missed a defect, we'll make it right — through replacement parts, repair, or an approved return/refund.

Yes. We photograph and document every visible imperfection before an item goes live. Before purchasing, scroll through all the photos — that's where the full condition of the piece lives.

We deliver nationwide. Estimated delivery times are 7–18 business days nationally, and 5–12 business days within the tri-state area (NJ, NY, CT, PA). For any questions, email us at support@kydeco.com.

Delivery pricing is shown at checkout before you place your order. Free warehouse pickup is always available at no cost. If pricing isn't shown for your address, call or email us for a quote before ordering.

• Free Warehouse Pickup — load directly into your vehicle at 204 Railroad Ave, Hackensack, NJ.
• Curbside Delivery (tri-state only) — drop-off at the closest point of entry to your property; no indoor placement.
• In-Home Delivery — flat-rate delivery into your home.
• White Glove Delivery — in-home delivery plus assembly and debris removal.

Tri-state deliveries (NJ, NY, PA, CT) are estimated within 5–12 business days — sometimes faster. Nationwide deliveries are estimated within 7–18 business days.

Delivery timelines are estimates, not guarantees — carriers, weather, and access conditions can cause delays.

Yes — free pickup at 204 Railroad Ave, Hackensack, NJ 07601. Just bring a vehicle large enough to fit your items; our team will help load.

Measure all access points (doorways, stairwells, hallways, elevators) before ordering. Items that don't fit are not eligible for return or refund. If you're unsure, contact us before placing the order and we'll help you check.

We accept returns only for undisclosed defects — damage or issues that weren't shown in the listing photos or described in the product notes. There is no restocking fee on returns due to undisclosed defects or damage — we own that, full refund.

Approved returns within the 24-hour inspection window for any other reason are subject to a 30% restocking fee.

We don't accept returns for: defects visible in listing photos, items that don't fit your space, change of mind, or color/finish differences due to monitor display. To initiate, email support@kydeco.com with your order number and photos.

At delivery, take a few minutes to walk around your piece and compare it to the listing photos. If you find damage that wasn't shown, contact us within 24 hours of delivery at support@kydeco.com or 201-502-0358 with photos. After 24 hours, all sales are final.

• Within 24 hours of placing the order: 20% restocking fee
• 24 hours to 7 days: 35% restocking fee
• After 7 days: Final — cannot be cancelled

Contact us at support@kydeco.com or 201-502-0358 to cancel.